France Removals Terms and Conditions of Service
These Terms and Conditions set out the basis on which France Removals provides removal and associated services. By placing a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation booking or receiving the services.
Services means any removal, packing, loading, unloading, transport, storage, waste handling, or related services provided by France Removals.
Goods means any furniture, personal belongings, equipment, boxes, and other items handled by France Removals in the course of providing the services.
Contract means the agreement between France Removals and the client, comprising these Terms and Conditions and the written quotation or confirmation.
2. Scope of Services
France Removals provides domestic and commercial removal services, including packing, loading, transport and unloading of goods. Services may be carried out within the United Kingdom, to and from locations in France, and other agreed destinations as specified in the quotation or booking confirmation.
The exact scope of services, including dates, locations, volume of goods and any additional options such as packing materials, dismantling or reassembly, will be set out in the quotation or booking confirmation. Any services not expressly stated are excluded.
3. Booking Process
3.1 Enquiries and quotations
All quotations are provided based on the information supplied by the client, including inventory of goods, access conditions, property layout, parking arrangements, and any special handling requirements. Quotations are normally provided as estimates and may be subject to revision if the information provided is incomplete or inaccurate.
Unless otherwise stated, quotations are valid for a limited period from the date of issue. France Removals may withdraw or revise a quotation at any time before acceptance.
3.2 Confirming a booking
A booking is only confirmed when France Removals has issued a written confirmation of the services and, where required, the client has paid any applicable deposit. Verbal arrangements are not binding unless and until confirmed in writing.
The client is responsible for checking that the details in the quotation and confirmation are accurate, including addresses, access details, dates, times and the description of goods. Any discrepancies must be notified as soon as possible so that amendments can be considered.
3.3 Changes to bookings
If the client wishes to change the date, time, destination, volume of goods or other key aspects of the booking, France Removals will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in additional charges, revised timings or an updated quotation.
Where substantial changes are requested, France Removals may treat the original booking as cancelled and issue a new quotation in accordance with the cancellation provisions in these Terms and Conditions.
4. Client Responsibilities
The client agrees to:
Provide clear and accurate information about the goods, access, parking and any special requirements at the time of booking.
Ensure that appropriate parking and access are available at all collection and delivery addresses, including any permits or arrangements required with neighbours or authorities.
Properly prepare all goods for transport, unless packing services are included, ensuring that items are suitably packed, labelled and secured.
Be present, or ensure that an authorised representative is present, at the collection and delivery addresses to direct the work and sign any relevant documentation.
Remove from the goods any items that are hazardous, illegal, perishable, or otherwise unsuitable for transport or storage. France Removals may refuse to handle such items.
Comply with all relevant laws, regulations and building rules, and notify France Removals in advance of any restrictions at the premises such as lift use, time limits or access constraints.
5. Payments and Charges
5.1 Pricing and estimates
Prices are based on the information provided at the time of quotation, including the volume of goods, the nature of the items, distance, access conditions, and any additional services required. Where the actual work differs from the information provided, France Removals may adjust the price accordingly.
5.2 Deposits and prepayments
France Removals may require a deposit or full prepayment to secure a booking. The amount and due date will be specified in the quotation or confirmation. Failure to pay within the stated time may result in cancellation of the booking.
5.3 Balance and methods of payment
Unless otherwise agreed in writing, the balance of any charges is payable on or before completion of the services. France Removals accepts commonly used payment methods as notified to the client at the time of booking.
Where services are provided to a business client on account, payment terms will be specified in the invoice. Late payment may incur interest and administration charges in line with applicable legislation and reasonable recovery costs.
5.4 Additional charges
Additional charges may apply if:
The volume of goods exceeds that stated in the quotation.
Access is significantly more difficult than advised, including long carries, stairs, restricted entrances or absence of a lift.
Waiting times arise due to delays outside the control of France Removals, such as delayed key release, incomplete client packing, or unprepared properties.
Extra services are requested on the day, including additional packing, dismantling, reassembly or waste disposal.
France Removals will explain any additional charges as soon as they become apparent and will apply reasonable and proportionate rates.
6. Cancellations and Postponements
6.1 Client cancellations
If the client wishes to cancel the booking, notice must be given in writing. Any applicable cancellation charges will depend on when notice is received relative to the scheduled service date, as set out in the quotation or confirmation. In general, charges may increase as the service date approaches to reflect lost bookings and allocation of resources.
Deposits may be non-refundable if the cancellation occurs close to the scheduled date, unless otherwise stated in writing. France Removals will always act reasonably in applying cancellation terms, taking into account any costs already incurred and the likelihood of rebooking the slot.
6.2 Postponements and date changes
Requests to postpone or change the service date should be made as early as possible. Where sufficient notice is given, France Removals will endeavour to transfer the booking without significant additional cost. If a new date cannot be accommodated, the change may be treated as a cancellation.
6.3 Cancellations by France Removals
France Removals may cancel or suspend the services if:
The client fails to pay any required deposit or prepayment.
The client is in material breach of these Terms and Conditions.
Unforeseen events occur that make it unsafe or impractical to carry out the work, such as extreme weather, serious vehicle breakdown, or other circumstances beyond reasonable control.
In such cases, France Removals will inform the client as soon as reasonably possible and will, where appropriate, refund any monies paid for services not provided or offer a suitable alternative date. Liability for such cancellation will be limited as set out in these Terms and Conditions.
7. Access, Parking and Property Conditions
The client is responsible for ensuring that adequate parking and access are available for the vehicles and crew. Any permits, parking fees or access arrangements must be organised in advance by the client, unless explicitly agreed otherwise.
If suitable parking or access is not available, this may cause delays, additional handling, or the need for smaller vehicles or extra staff, for which additional charges may apply.
France Removals is not liable for loss or damage arising from delays caused by parking restrictions, congestion, or other access issues beyond its control.
8. Handling of Goods and Excluded Items
France Removals will take reasonable care in handling, packing and transporting goods. However, the client acknowledges that certain items require special preparation or cannot be transported safely under standard conditions.
The following items are not permitted for transport unless specifically agreed in writing and prepared in accordance with any instructions or regulations: hazardous materials, flammable or explosive substances, illegal items, live animals, perishable food, and items requiring specialist temperature control.
France Removals may refuse to handle items that appear unsafe, illegal, or inadequately prepared. Any additional costs incurred as a result of such refusal or the need for specialist handling will be the responsibility of the client.
9. Waste Regulations and Disposal
France Removals operates in line with applicable waste management and environmental regulations. The client must clearly distinguish between items to be moved and items to be disposed of.
Where waste removal or disposal services are requested, they will be subject to separate charges and may be provided only for certain categories of waste. Hazardous or regulated waste, electrical items, and large quantities of building or garden waste may require specialist disposal routes that must be arranged in advance.
The client warrants that any items presented for disposal are legally theirs to dispose of and are not contaminated or hazardous unless agreed in writing. France Removals reserves the right to decline the removal of waste that does not comply with legal or environmental obligations.
10. Liability and Limitations
10.1 General duty of care
France Removals will use reasonable skill and care in providing the services. However, the client accepts that normal risks are inherent in the moving and transport of goods and that some minor wear, tear or cosmetic marking can occur, particularly in tight access situations.
10.2 Exclusions of liability
France Removals will not be liable for:
Loss or damage arising from inaccurate or incomplete information supplied by the client.
Loss or damage resulting from the inherent characteristics of goods, including fragility, deterioration, or susceptibility to temperature or humidity.
Loss or damage caused by the client or any third party present during the move.
Loss of profits, business interruption, loss of data, or any indirect or consequential loss, even if advised of the possibility of such loss.
10.3 Packing by the client
Where goods are packed or prepared by the client, France Removals is not liable for damage arising from inadequate or inappropriate packing. The client should ensure that all boxes and containers are strong enough, properly sealed and clearly labelled.
10.4 Time limits for claims
The client must inspect the goods as soon as reasonably possible on delivery. Any visible loss or damage should be notified to France Removals on the day of delivery or as soon as discovered. Any claim relating to the services must be submitted within a reasonable period, allowing France Removals the opportunity to investigate and, if appropriate, rectify the situation.
10.5 Overall limit of liability
Except where liability cannot be limited by law, the total liability of France Removals for any loss or damage arising from a single event or series of related events will not exceed a reasonable and proportionate sum, having regard to the nature and value of the goods and the price paid for the services. Details of any specific liability limits or insurance arrangements may be set out in the quotation or confirmation.
11. Insurance
France Removals maintains suitable cover for its legal liabilities in the course of providing removal services. This is not a substitute for full replacement value insurance for the client’s goods.
The client is strongly advised to arrange their own insurance cover for goods in transit or storage, especially for high value or fragile items. France Removals can, on request, provide general information about common insurance options but cannot provide insurance advice or guarantee the suitability of any particular policy.
12. Delays and Events Beyond Control
France Removals is not liable for delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control. These may include, but are not limited to, severe weather, road closures, accidents, mechanical breakdown, industrial action, public disturbances, or the actions of third parties.
In such circumstances, France Removals will take reasonable steps to minimise disruption, keep the client informed, and, where possible, rearrange the services. Any additional costs reasonably incurred as a result of such events may be chargeable to the client.
13. Complaints and Dispute Resolution
France Removals aims to provide a professional and reliable service. If the client is dissatisfied with any aspect of the services, they should raise the issue with a member of the team as soon as possible so that it can be addressed promptly.
If a complaint cannot be resolved on the day, the client should submit a written summary of the issue within a reasonable time. France Removals will investigate and respond, seeking a fair and practical resolution.
14. Data Protection and Privacy
France Removals collects and uses personal information necessary to manage bookings, perform the services and administer accounts. Such information may include contact details, service addresses and payment information.
Personal data will be handled in accordance with applicable data protection laws. It will not be sold to third parties. It may be shared with subcontractors or partners only where necessary to provide the services or comply with legal obligations.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between France Removals and the client in relation to the services and supersede any prior discussions or understandings.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be interpreted in a way that most closely reflects the original intent, and the remaining provisions will continue in full force and effect.
16.3 No waiver
Failure by France Removals to enforce any right or provision under these Terms and Conditions does not constitute a waiver of that right or provision.
16.4 Updates to terms
France Removals may update these Terms and Conditions from time to time. The version in force at the time of confirming the booking will apply to that particular contract, unless otherwise agreed in writing.
